Code of Practice

The Code of Practice

The Code, among other things, sets out a procedure for the resolution of claims disputes.

• If you do not agree with the settlement of your claim
  You should discuss the settlement decision with the representative of the insurance company who handled your claim.
  
  
• If the claim is not resolved to your satisfaction
  The insurance company's Claims Manager will be pleased to receive your call to review the case with you.
  
  
• If you do not agree with the Claims Manager's decision
  The Disputes Resolution Committee will review the claim at no cost to you. This service is normally completed within fifteen business days.
  

  For the full text of the Code of Practice Click Here

  We are an organisation which supports this Code of Practice.

  If you do not agree with the Disputes Resolution Committee, please contact us by email, Phone (08) 8267 2027 or Fax (08) 8267 3023 and we will provide information on further action you may take.